Refund Policy

We value customer satisfaction and aim to provide reliable, timely service. However, due to international laws and safety regulations concerning pharmaceuticals, we are strictly prohibited from accepting returns of any medication once it has been shipped. This policy ensures the safety, hygiene, and compliance of all medicinal products.

If your order does not arrive, or arrives in an unsatisfactory condition, we will promptly address the issue. Customers are eligible to request either a full refund or a free reshipment of their order. Refunds will only be processed if the customer explicitly requests a refund instead of a reshipment.

A refund or reshipment will be offered in the following cases:

• The package was not delivered to the customer due to shipping issues.

• The items arrived in poor condition or were of unsatisfactory quality.

Please contact our customer support team with your order details, and we will begin the resolution process as quickly as possible. All requests for refunds or reshipments must be submitted within 7–14 days of the expected delivery date.

We appreciate your understanding and cooperation.